Thursday, April 29, 2010

Telus Errors In Web Browsing Charge

Check Your Telus Mobile Account
For Errors In Web Browsing Charges

If you are like most of us you don't likely monitor all the charges on your cell phone account very closely. You should as it could save you some money.

I just set up a new cell phone and was getting familiar with my online account. Since I had only gotten the phone and had not been using it I was surprised to see a total of $2.30 charged to my account already.

There were a total of 23 ten cent charges identified as web browsing transaction. Since I was not browsing I called the customer care department of Telus to see what was up.

I was told that Telus was 'upgrading' their systems and as a result many customers were being charged erroneously for web browsing. The agent told me the charges were being reversed and that I should report any future errors.

I decided then to check my wife's cell phone account and sure enough there was one 10 cent charge for web browsing. Clearly this is another error as the phone is only used as a phone, and very seldom at that.

I am not quite sure how a company as large and sophisticated as Telus could suddenly start charging it's customers for services they are not even using.

Check your bill, it could save you a couple of bucks.

allvoices

No comments:

Post a Comment

Your comment will appear after moderation before publishing,

Thank you for your comments.Any comment that could be considered slanderous or includes unacceptable language will be removed.

Thank you for participating and making your opinions known.

Note: only a member of this blog may post a comment.