Ipsos Reid 2013 Citizen Satisfaction Survey

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Results of City of Nanaimo Citizen Satisfaction Survey to be presented to Council

The results of the 2013 City of Nanaimo Citizen Satisfaction Survey conducted by Ipsos Reid will be presented to Council during its regular meeting Monday, August 12. Data collected through the survey will be used as performance measures to support the City’s Balance Scorecard reporting system.

Key survey findings include the following

• Quality of life in Nanaimo remains positive with 93% rating it as very good or good.
•  Satisfaction with City Services remains high with 91% either satisfied or very satisfied.
• 74% of residents believe they receive good value for their taxes.
• Top of mind community issues include: the Colliery Dams (21%); growth and development (14%); the economy (13%); and taxation and spending (13%).

The survey was conducted during the months of May and June 2013, with Ipsos Reid conducting telephone interviews with 300 randomly selected Nanaimo residents over age 18. The results provided are considered accurate to within 5.7 percentage points, 19 times out of 20.

Members of the public wishing to review the survey can do so here.